How to get DRAC 4 Console Working in IE11

Previously I have had some problems getting the DRAC 4/P (Dell Remote Access Card) working with Java 7 as it is only Java 6 compatible. Now Internet Explorer 11 (IE 11) was my next challenge, these four steps is how I got it to work:

1. Make sure you have a working  Java 6 runtime environment (JRE)

If not, follow the instructions in my previous post.

2. Add url to Compatability View List in IE

Click Tools icon (ALT+x) and select Compatability View settings and add the DRAC url.

(Without adding it here, when I click Open Console, it says Connecting… but then nothing happens, no error message, no nothing)

3. Add url to Exception Site List in Java Control Panel

Make sure you run the 32-bit version, e.g. c:\Program Files (x86)\Java\jre7\bin\javacpl.exe. Add it under the Security tab and click the Edit Site List button where you can add the DRAC url.

(Without adding it here, I would get a warning saying: Application Blocked by Security Settings, Name: VersionApplet, followed by an error message: Either you do not have a supported Java Virtual Machine (JVM) installed, or you did not accept the security credentials for the Console Redirect applet.)

4. Using IE, login to DRAC and click to open the Console

Accept warnings to Run an unsigned application and to let it use an older Java version.

Done!

I think IE11 does some sort of intelligent switching between 32 and 64 bit versions because I can now get it to work in any version, but if you have a problem make sure you run the 32-bit version of IE. As of IE11, there is only one IE icon in the Start menu, which is the 64-bit version, so go in to the file system and run C:\Program Files (x86)\Internet Explorer\iexplore.exe

Tested on Windows 7 64-bit with Microsoft Internet Explorer 11. DRAC 4/P firmware version 1.75 (Build 06.03).

It may be that you can skip any of the steps as it was a trial and error process to get this to work and I did not backtrack to find out if every step was absolutely necessary. To help others, please leave a comment if this worked or did not work for you and what version of software you were using.

8 Replies to “How to get DRAC 4 Console Working in IE11”

  1. Thanks for your post.

    Still having trouble. I have PowerEdge 2850 with DRAC 4/I, and am still receiving the “you do not have a supported Java Virtual Machine (JVM) installed, or …..”

    I ran from c:\Program Files (x86), to make sure it was 32 bit.
    I read previous post regarding configuration of java and turning off v1.7.

    Didn’t help, any other suggestions? I have at least 5 machines with 4/I DRAC and a couple with 5/I. Any help is appreciated.

  2. Same here .. I too have the PE2850 with the DRAC 4/i … I was following these instructions because they were written for the DRAC4/P, I figured it would work for the 4/i as well .. maybe not?

  3. THANK YOU VERY MUCH……. WORKED PERFECTLY !!!! IE11 on my Win7 machine to my remote DELL 2750 DRAC 4/I

  4. Same issue as Carlo. Running 32 bit Java 6 with Java 8 disabled, 32 bit Internet Explorer, still giving me the same “You do not have a supported JVM…” message.

  5. Maybe someone still need some info: I have been able to connect to DRAC4 remote desktop, and to use virtual media …, but not at the same time!

    Win10, IE11, Java jre7u79

    SETUP FOR REMOTE DESKTOP:
    IE11 = default settings + add DRAC IP as trusted site (options -> security tab -> trusted sites -> sites -> add) + Use SSL2.0 (options -> advanced tab -> security -> put tick on “Use SSL 2.0”)

    Java = C:\Program Files (x86)\Java\jre7\bin\javacpl.exe -> Security tab -> Level Medium + add DRAC site to exception site list (https://DRAC_IP/)

    After successful login to DRAC go to https://DRAC-IP/cgi/vkvm to open remote desktop. Confirm some security warnings and it should start.

    SETUP FOR VIRTUAL MEDIA:
    IE11 = same as above + add DRAC IP to Compatibility View list

    Unfortunately with Compatibility View enabled I was unable to connect to remote desktop.

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